Placing an order

Products offered for sale at Papillon Home may be delivered to Australian addresses only. When you have completed your shopping, click “Checkout” to place your order. All of the items in your shopping bag appear in your order during checkout. If you don’t want to order all of the items, simply edit your shopping bag. During checkout, you will be asked to provide:

  • Your email address and password, for security purposes.
  • The address you want to ship to
  • Your credit card type, number and expiration date.
  • Or choose other payment method
  • Proceed to “Place Order”

If you would like to place an order and pay by EFT we can email you an invoice together with our bank details. Please send us an email request with your order details etc

We will send you an email to notify you when your order has been shipped and that we’ve charged your credit card.

Items out of stock

In the event that an item is out of stock we will contact you by email or phone and give you an indication as to when it will be available and a delivery time. If you have paid for an item/s that have subsequently sold out or are no longer available and do not wish to proceed with an alternative item you will be offered a full refund.

Shipping and Delivery

At Papillon Home we aim to deliver your purchases within 3-5 working days using the quickest and most economical way possible. Delivery is $9 flat rate Australia wide.

Insurance

All shipping costs are inclusive of insurance

Damaged Goods

In the event that your order arrives damaged, faulty or incorrect you must notify our online customer services. You will need to return the damaged product to us for assessment. It is a requirement that you notify Papillon Home via email with 48 hours with clear information (and images) to admin@papillonhome.com.au.

Before signing for the receipt of goods please unpack and check the product/s for any faults or damages. If you have any concerns you must make a note on the delivery note before signing for the goods and ask the driver to initial your remarks.

Once damage has been confirmed by Papillon Home team, we will email you a label to attach to the goods, whereby you simply lodge that at an Australian Post Outlet at no cost to you. Upon our receipt of the goods, we will issue a refund for the item or a replacement item where available.

Returns and Refunds

If for any reason you are not satisfied with any purchases you make from our site, simply return your purchase within 7 days for a full refund. Sorry we cannot refund freight charges on delivery of return of goods but we will pay the freight when sending a replacement or exchange product. We are unable to refund online purchases due to change of mind. We endeavor to provide you with as much information about the item, including images so that your decision is an informed one. All returns are subject to us receiving the item back within 14 days of purchase. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition.

Returning Items

Papillon Home, P.O Box 501 Forestville NSW 2087

Include the following information:

  • Your order number
  • Your name and address
  • Whether you would like a refund or exchange

We recommend that you use a registered service and retain a receipt of posting for your own records. Papillon Home takes no responsibility in the event of the item(s) failing to reach us.